Customer Service

How Can We Help You?

Payments are made online using major credit cards. Please ensure you receve confirmation of your payment by email as this is the indication your order has been processed. 

I currently ship to over 18 countries including Australia, Belgium, USA, Denmark, Finland, Germany, Ireland, Italy, Japan, New Zealand, Norway, Portugal, Russia, Spain, Greece,Sweden, Switzerland, The Netherlands.

International shipping I use Canada Post Priority International & UPS Priority International Express.

International Buyers – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.

Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.

Insurance is included in all shipping.

If by chance an item is damaged in shipping please contact me and I will file claim for you and replace item a.s.a.p. Please keep all packaging and item in case UPS or Canada Post would like to inspect. I will also need your phone number for all claims. All my birdhouses are wrapped in bubble wrap  and shipped in a brand new sturdy corrugated box.

Please note, the process for damaged product in shipment.  

Email pictures of the unopened box to buyabirdhouse@gmail.com 

A number of different angles are required in oder to process claim.

Whether the box looks slightly damaged or has any dents at all pictures are required for a claim with the carrier. 

If pictures clearly showing damage to box claims are not accepted and we are unable to issue a refund or replacment.  

Whether you decide to place your birdhouse outdoors for the birds to nest in, or to be kept indoors as a decorative display of your favorite sport or hobby, the quality craftsmanship of these birdhouses will ensure that you will be enjoying it for years to come!